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FAQ

Q. Where the products come from?
A. All our products come from major Canadian retailers.  These are either Customer Returns or Shelf Pulled Merchandise (Liquidation).

 

Q. What categories of merchandise do you sell?
A. We sell over 50 different product categories; Computers (Accessories, Parts, Printers, Softwares, Monitors & More), Electronics (Tablet & Smartphone Accessories, Video Games & More), Toys & Games, Home Products (Small Appliances, Bedding, Kitchen Products, Rugs & More), Business Products (Offfice Supply, Facility Supply, POS & Store Supply, Desk Accessories & More), Fashion (Clothing, Watchs, Luggage, Jewelry & More), General Merchandise (Baby Products, Pet Products, Furniture, Health & Beauty, Automative Parts and More).

 

Q. What are the differences in product conditions you sell?

A. Our products are offered in 5 conditions:

New

New products from retail store were never sold to a consumer, are sealed but may have price tags or stickers.

Open Box

Open Box products have gone through our high standard quality process: Every electronics components have been tested 100% functional and meet all original manufacturer specifications, products has been inspected and cleaned to look like new one, Retail Box & All Accessories included in the original packaging will be supplied.

Refurbished

Refurbished products have gone through our high standard quality process: Every electronics components have been tested 100% functional and meet all original manufacturer specifications, products has been inspected and cleaned.  Products will be in Very Good esthetical condition, Retail Box may be missing & all Essential accessories are included.  Missings Parts if any will be clearly identified in the detailled Manifest.

Returns

Returns products were sold to a consumer then returned to a store within 30 days.  These are Untested and you can found about 20% of defective items.  Reasons for returns can be but not limited to : Changed mind, Gift return, online failed delivery, box damaged, defective and more.  Packaging may be missing, see pictures for more details.

Salvage

Salvage products were tested non-functional, are missing parts or have too many scratchs & dents to be sold as Open Box.  No repair attempted on products.  Products have defects and can potentially be repaired.  Retail Box may be missing, see pictures and manifest for more details.

 

Q. What payment methods do you accept?

A. You can pay directly on our website for all your orders, with Visa, MasterCard, American Express and Paypal.  All our prices are in Canadian Dollars.

 

Q. Can I negotiate the price of a Lot ?
A. We don't do individual negotiation but we set low price on every lot to able our business customers to make a profit out of each lot and move inventory quickly.  On occasion, we reduce some Lots prices and identify those as Clearance, see here: restockcrc.com/clearance/

 

Q. Can I get a Volume Discount ?
A. Yes, we do give a Volume Discount to our Wholesale customers.  To get a quote please contact our Sales department by email at : wholesale@restockcrc.com or by phone at 438.808.7385.

 

Q. How much does shipping cost for the Box Lots ?

A. Shipping is Calculated at Checkout for Canada & US location. We ship with FedEx Ground.  A tracking number will be supplied within 1 business day after payment is completed.  Estimated delivery is 3 to 7 open days from date of payment.

Alternatively, you can also pick-up your order at our Montreal warehouse for free.

We do not ship Internationally at this time.

 

Q. How much does shipping cost for the Pallets & Truckload Lots ?

A. Pallets & Truckload Lots are available for Pick-Up Only.  The reason we do so is that pallet and truckload lot have few restrictions on shipping; liftgate required, oversized truck area restriction, residential area, inside deliveries, etc. As we want to offer you a painless purchasing experience, if you need a transport quotation for a specific shipment, contact our sales teams and we will be more than happy to support you.

 

Q. What paperwork do I need to proceed to a Pick-up and where your warehouse is located?

A. Come at our delivery gate with a copy of your invoice or payment confirmation email. Your order will be placed to your disposition but you must load your truck yourself or come with a dock level truck.  Our warehouse is located at 9665 Clement, Lasalle (Montreal), Quebec, H8R 4B4, Canada.  Our warehouse is open from Monday to Friday, 9am-12pm and 1pm to 4pm.

 

Q. I am based outside of Canada & US, can I order from restockcrc.com?

A. Yes, as long as you have a Canadian or US shipping address any business can order from restockcrc.com.  You will be responsible for ensuring that the products are eligible for export outside Canada and to comply with all applicable requirements including but not limited to import fees if any.

 

Q. How often will I receive your newsletter if I subscribe?

A. We understand your time is important, so we send our newsletter only to inform about New Arrivals & Price Drop.  When you receive our Newsletter you can also update your preferences to receive only the Lots of interest to you.  Fro example you can choose to received Newsletter about Electronics Or Kitchen & Appliances only.



Q. Can I get more info or more photos of a lot I’m interested in?
A. All details we have from a specific lot are posted on its page with a detailled manifest.  If you want more info on specific products, we suggest searching on manufacturer website.  If you want to inspect a specific lot before purchasing at our warehouse this can be done by apointment only, please send a email to wholesale@restockcrc.com or call us at 438.808.7385.

 


Q. I already purchased a Lot but forgot to print the manifest, where I can find it ?
A. To access the webpage of a Lot that you purchased and get the Manifest you simply need to enter in your browser : www.restockcrc.com/LOTNUMBER.  For example you purchased lot #12345 so you enter www.restockcrc.com/12345 .

 

Q. What is the accuracy of the manifests?
A. Every lot we sell comes with a detailed manifest. If there is a discrepancy over 5% between the manifest and what you received, let us know and we will correct the situation. We want our customer to buy with confidence.



Q. Can I return the merchandise?
A. All our wholesale deals are final and we do not accept returns or exchanges. If you have any issue with your purchase, please contact our sales team.